Sdrops Return Policy

The Orders placed directly with Sdrops: To receive a full refund for a monthly subscription purchased from sdrops, you must return it within 15 days of the initial purchase or renewal. For a refund on maintenance plans and quarterly, annual, or multi-year subscriptions, you must initiate the return within 30 days of purchase or renewal. This policy applies solely to purchases and renewals of subscriptions and maintenance plans purchased directly from sdrops. This policy does not apply to any other products, services or offerings. Examples of offerings to which the policy does not apply include, but are not limited to,consulting services,platform subscriptions ,Extra Territory Rights,cloud credits, and membership or similar fees. Visit http://www.sdropssolutions.com.my/returns-refunds-policy.php to contact us and request a refund. Select your preferred contact option and provide your order information to help us identify your order and issue your refund. Orders placed with a retailer or sdrops Reseller: Return policies for purchases and renewal charges from third-party sellers such as retailers or authorized sdrops Resellers can vary by seller. Please contact your seller directly for information about return policies.

Requesting a Refund

To return a purchase placed directly with sdrops and request a refund, please contact sdrops Customer Service. Please have your order confirmation email message available to help us process your request. When your refund is approved and processed by Sdrops, typically within 5 to 7 business days, the credit will be issued to the payment method listed in your Sdrops Account. Please contact the card-issuing bank for information about when the credit will post to your account. All access to related software and services will terminate when your refund is processed.  

Canceling a Subscription Order

Subscription orders for Sdrops software placed directly with Sdrops online are processed immediately and can only be canceled by contacting Sdrops. If you decide you no longer wish to use or retain access to the software or services to which you've subscribed, you must contact us to request cancellation within 30 days of the original purchase to receive a refund. See the information for Requesting a Refund.  
Access to Data: You will have access to files uploaded to your cloud storage allocation for 30 days after the subscription end date. After 30 days, your storage allocation will be reduced and any files that exceed that storage limit may become inaccessible.

Canceling Automatic Renewal

Your software subscription automatically renews when your contract expires to ensure you have continuous access to your Sdrops software. You will be charged for a new subscription term on the renewal date listed in your Sdrops Account. See Canceling Automatic Renewal for Subscription for more information. You can cancel the automatic renewal at any time before your renewal date by visiting your Sdrops Account. You will retain access to software and services until the renewal date but will not be automatically charged for a new term. Access to your software and services will end on your subscription renewal date.  

Restarting an Expired Subscription

Subscriptions that expire after the renewal date without payment or subscriptions canceled immediately by contacting Customer Service cannot be restarted. If you wish to renew access to software and services for a canceled subscription, a new subscription can be purchased. Some Sdrops software products offer the option to purchase a new subscription from within a trial version of the Sdrops software you wish to activate. Launch your inactive subscription software to see if purchase options are available. If this option is not available, new subscriptions may be purchased online or from an authorized Sdrops Reseller. 

Updated as of May 2018

The Ezpos2u website is owned and operated by Sdrops Solutions Sdn Bhd. ("Ezpos2u", "the Company", "we" or "us"). We are committed to protecting the privacy of our users and customers. This Privacy Policy (“Privacy Policy”) is intended to inform users of our policies and procedures regarding the collection, use and disclosure of personally identifiable information received from users of this website at the domain www.ezpos2u.com (the "Website") and all other products and services, including mobile applications, owned, controlled or offered by Ezpos2u, and all content offered as a part thereof (the “Services”). 

By using or accessing the Services in any manner or opening an account or otherwise registering with ezpos2u, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways. 

Note that your use of our Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use. 

If you have any questions or comments about this Privacy Policy or if you want to know what information we collect and hold about you, please write us at: 

Sdrops solutions Sdn Bhd.,Unit 20-01,Level 20, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia.

Alternatively, you can email us at support@ezpos2u.com or call +603 2733 7080. 

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information" or "Personal Data") that we gather when you are accessing or using our Services, but not to the practices of companies, sole proprietorships, partnerships, individuals or any other organization, website or services we do not own or control, or people that we do not manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below. 

As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@ezpos2u.com.

Changes to this Privacy Policy

We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on www.ezpos2u.com or by sending you an email. Please note that if you have opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

What information do we collect?

When you visit our website we may collect the following information: 

Personal Data: 

We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Information such as your name, email address, phone number, credit card number and third-party account credentials (for example, your log-in credentials for Twitter or other third party sites). If you provide your third-party account credentials to us or otherwise sign in to the Services through a third party site or service, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, Twitter or Tumblr. Certain information may be required to register with us or to take advantage of some of our features. 

We may communicate with you if you have provided us the means to do so. For example, if you have given us your email address, we may send you promotional email offers on behalf of other businesses, or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference by changing your settings. Information Collected Automatically: 

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. You may be familiar with the term "cookies". A cookie is a very small text document, which often includes an anonymous unique identifier and stores information on your computer. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Find out more about the use of cookies on www.cookiecentral.com 

We use cookies for tracking transactions and the user characteristics explained in detail throughout this Privacy Policy. We use cookies to: 

- Remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website. - Make our website work as efficiently as possible. - Facilitate transactions and administer services to you and to our partners. 

If you choose, there are utilities available for purchase from independent software providers to install on your computer as well as tools/preferences you can choose through most web browsers to make website visits anonymous, but this may prevent you from taking advantage of some of our features. 

We may also add third party cookies. Cookies contain anonymous, segmented data about a user’s demographics (like age, gender, and location), interests, lifestyle, household details, social media memberships, and online influences. The data in the cookies does not contain individual-level information, but rather general audience segments. 

We also collect information through our web server applications. This information includes your Internet Protocol or IP address, date/time stamp, browser type, and referring URL. 

Additionally, we may use pixel tracking technology to track the completion of transactions with us or our advertisers, the source information for those transactions, and your IP address, date/time stamp, browser type, and referring URL. 

Our advertising partners may also transmit cookies to your browser or device, when you click on ads that appear on the Services. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we are not responsible for their privacy policies and practices. 

When we collect the usage information described above, we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Third Party Personal Data:

We also collect personal data from you, the user, about certain third party individuals, including but not limited to your clients. We use this personal data that we collect from you in order to provide and improve our services, facilitate communication between you and such third parties, and as otherwise set forth in this Privacy Policy and in our Terms of Service. You warrant to EZPOS2U that any personal data you provide us about any third party individuals was obtained by you with full consent from such third party, and that such third party has not communicated to you that they wish to opt out of receiving communication from EZPOS2U.

How can you access and correct your personal information?

Through your account settings or by contacting us, you may access, and, in some cases, edit or delete the following information you’ve provided to us: 

• name and password • email address • location • user profile information, including audio and/or videos you have uploaded to the site 

The information you can view, update, and delete may change as the Services change. 

Should you have any queries about any Personal Data which we hold about you, you may submit a request to us by sending an email to support@ezpos2u.com and we shall endeavour to respond to any such request as soon as we are able. 

Malaysian residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a Malaysian resident and would like a copy of this notice, please submit a written request to: support@ezpos2u.com

Use of Personal Data:

EZPOS2U uses the personal data you provide in a manner that is consistent with this Privacy Policy or with any applicable service-specific agreement. If you provide personal data for a certain reason, we may use the personal data in connection with the reason for which it was provided. For instance, we will use the personal data you input during the registration process to administer access to the Website. We may also use the client information you submit to send such clients emails or SMS messages when you take action via the Website to input them or at your direction via the Website. We may also contact your clients to tell them about products and services that you and other EZPOS2U professionals may offer and to further promote your business and the Service. We will give your clients the opportunity to opt out of receiving communications from EZPOS2U. EZPOS2U and its affiliates also use your and your clients' personal data and other personally non-identifiable information collected through the Website to help us improve the content and functionality of the Website, to better understand the users of our Website, and to improve our services. 

Information that is no longer personally identifiable: We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. 

Aggregated Personal Data: In an ongoing effort to better understand our users, we might analyze the personal data that is provided to the Website in aggregate form. This aggregate information does not identify you or your clients personally. We may share this aggregate data with our affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. 

Advertisers: We allow advertisers and/or merchant partners (collectively, “Advertisers”) to choose the demographic information of users who will see their advertisements and/or promotional offers and you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers. For example, we might use the fact you are located in Malacca to show you ads or offers for Malacca businesses, but we will not tell such businesses who you are. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach. 

We may deliver a file to you through the Services (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You may be able to opt-out of web beacon tracking by adjusting the settings on your browser. 

Affiliated Businesses: In certain situations, businesses or third party websites we are affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). . We may share information we collect, including personal information, with EZPOS2U-owned or affiliated businesses. Sharing information with our affiliates enables us to provide you with information about a variety of products and services that might interest you. All EZPOS2U companies comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future.You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. 

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Our authorized service providers are companies that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analyses, supporting the Website functionality, and supporting contests, sweepstakes, surveys and other features we offer. These service providers may have access to your clients' or your personal information to the extent necessary to perform their functions, but we do not allow them to share or use any of your personal information for any other purpose. We may share your clients or your personal information with the merchants offering the products, services, promotions, contests and/or sweepstakes. We won't share your personal information with these businesses unless you choose to participate in their offer or program. When you choose to engage in a particular offer or program, you authorize us to share your email address and other information with the relevant merchant. 

User Profiles and Submissions: Certain user profile information, including your name, location, and any video or image content that such user has uploaded to the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Your account privacy settings may allow you to limit the other users who can see the Personal Information in your user profile and/or what information in your user profile is visible to others. Please remember that any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on comments, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users if and when you send messages or comments or upload audio or videos through the Services and other users can contact you through messages and comments. 

Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party. 

Protection of EZPOS2U and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of our Company, our employees, our users, or others. 

Customer Credit Card Information: EZPOS2U uses a third party to keep a protected copy of your credit card number. This billing data belongs to you and by utilizing the Service, you grant EZPOS2U a license to use this data to bill you for services rendered. 

Other Situations: We also may disclose your clients' or your information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

Third Party Web Websites:

This Privacy Policy applies only to this Website and not to any third-party sites.

Security:

We take precautions to ensure the security of your clients' and your personal information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your personal information despite our efforts. You should note that in using the Website and our related services, this information will travel through third party infrastructures which are not under our control. We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website. You should never transmit personal or identifying information to other users.

Opt-Out Policy:

If, at any time after registering, you change your mind about receiving information from us or about the use of information volunteered by you, please send us a request specifying your new choice. Please contact us as specified above. You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features. 

You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account through your account manager or by emailing support@ezpos2u.com. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. 

Copyright © 2018 Sdrops Solutions Sdn Bhd. All rights reserved.

Sdrops Terms of Use

Updated 26/10/2017

Use of our online software, our web site and any other services we offer (“Services“) are subject to the following conditions Terms of Service (“Terms“)

Basic Terms

1. Sdrops Solutions Sdn Bhd (1181180-X) reserves the right to vary these Terms from time to time.

2. If there are changes to charges then they will be effective at least 30 days from posting to this same page.

3. Use of the service after that date constitutes acceptance of the amended Terms and Conditions.

4. These Terms and Conditions supersede prior agreements.

5. These Terms and Conditions are governed by the laws of Malaysia, and all parties submit to the non-exclusive jurisdiction of the courts of this State.

6. In all our agreements the use of product names (including but not limited to Sdrops, www.sdropssolutions.com.my, www.ezpos2u.com or other product or service names listed on our website at www.sdropssolutions.com.my) refer to the company Sdrops and it’s wholly owned subsidiaries.

7. You accept that features and functions may differ between countries and that features designed for one country may not be suitable for another.

Definitions

1. Access Authority – means the Subscriber and/or individuals who the Subscriber prescribes levels of access to your Sdrops Online Account and where the Subscriber has made available to those individuals the Username, Password to allow them access for data entry, viewing data or obtaining reports.

2. Services – means the Sdrops Online Services accessed via the Sdrops website and also any other Sdrops Website, by Registration as a User and by signing on for use using Access Authority.

3. Password – means a confidential alphanumeric, which when used with other Access Authority information, gives access to Services.

4. User – means any person you nominate (if you choose to do so), from time to time, as part of any invite process or request via email to Sdrops to use the services available through the website.

5. We, us and/or our – means Sdrops and its subsidiaries.

6. You and/or your – means the Subscriber to the Services and includes a User when applicable.

7. Sdrops Logo’s – means any logo, brand, trademark, image or other material we provide containing the Sdrops and all other associated trademarks, trading names, URL’s be they registered or otherwise.

8. Add-on – Widgets, Plug-ins, Web Applications, Software, Components, Integration, Integrator, Connector and/or any other technology that communicates, interacts or embeds Sdrops or is embedded in Sdrops.

9. Stores – If you have an additional store or location, this will be considered a separate Service and separate terms of service.

Services

1. You must provide all equipment necessary to make a connection to the Internet and pay any service fees to providers for access.

2. After gaining access to the Internet, you must obtain access to and pay for the use of Services. This is accomplished by registering as a Sdrops subscriber or by using any Username on the site provided by us or any third party.

3. You must sign up to another account to use the Service at another store or location. Prices are charged for that Service accordingly.

Payment

1. You agree to pay all Service Subscription fees Sdrops charges you for the Services when you Register.

2. You also agree to pay all Consulting Service Fees for staff services if any are specifically requested by you and provided by our staff.

3. You agree to pay all foreign, Commonwealth, State and Local Government, state taxes applicable to your access, use or receipt of the Service, these will always be disclosed to you clearly in advance.

4. If Sdrops are required to collect overdue fees from you, you agree to pay all reasonable costs (including legal fees), if any, incurred by Sdrops in collecting those overdue fees from you, and to pay a late charge on any overdue fees at our bank’s business cheque account overdraft rates.

5. If a you fail to pay your fees for Services by any Expiry or Due date, Sdrops reserves the right to restrict access to all files that belong to the unpaid Subscription.

6. You accept that when a Subscription is locked, all users of the affected files will be unable to view, edit or add any data to the file. Full access will be restored upon receipt of all accumulated unpaid Subscription fees.

7. You accept that Sdrops can transfer any locked file out of your subscription to another subscription owned by a Director or Trustee of the organisation that the file represents.

8. You accept that any voucher, coupon, discount or any other offer used by to pay for a Subscription in lieu of payment can only be used once. Where there isn’t an expiry identified on a voucher, coupon, discount or any other offer it is valid for only 30 days from the date of the offer or notice date.

Subscribing

1. You may Subscribe to Sdrops Services by using the Sdrops website sign up page.

2. You may designate a number of users to have Access Authority and you may provide and assign access and passwords to such users.

3. We may suspend or terminate your account and refuse use of Services if you provide any information (including a valid contact email address and phone number) that is false, misleading, inaccurate, not current or incomplete, or if Sdrops has reasonable grounds to believe that such information is false, misleading, inaccurate, not current or incomplete or any terms in this agreement are breached.

4. We may suspend or terminate your account and refuse use of Services if you are deemed to be abusive (including using language that is deemed to be abusive to staff, such deeming shall be at the sole discretion of Sdrops).

Information Confidentiality.

1. You agree that when Subscribing you will select a secure password 8 or more characters long that contains at least one letter and one number.

2. You accept responsibility for maintaining confidentiality of any password and other access information used by yourself and your authorised users who have Access Authority.

3. You acknowledge that the Internet is an open system and Sdrops cannot and does not warrant or guarantee that third parties cannot intercept your information.

Communications Between You and Sdrops.

1. Sdrops reserves the right to contact you by web page, email, fax, post, internet chat, phone text messaging (SMS) or telephone (or other means in the future as they are developed from time to time) to communicate important information regarding the use of the Service and related products and services such as but not limited to third party add-ons, widgets, components, connectors, plug-ins, applications and software.

Your Regulatory Responsibilities are not Sdrops’s

1. Your Regulatory Responsibilities will vary from country to country and are your responsibility to identify and comply.

2. You accept that Sdrops may not comply, support, update or be registered for requirements specified by tax and regulatory authorities of countries we sell our Services in.

3. We don’t provide Services that are tax remittances or returns preparation.

4. We don’t provide Services that are tax, legal or financial advice.

5. You are responsible for the remittance of Taxation Returns and other Government lodgements and forms for you and/or for your organisation.

6. You agree to check information reported by our Services before using the information to prepare your accounts, tax returns and other regulatory, banking or legal reporting requirements.

Your Non-Transferable License

1. We grant you a non-transferable, non-exclusive and terminable right licence to use the Services under these Terms.

2. You agree that title and ownership of the Services remain with us.

3. You agree not to copy (or allow a third party to copy), modify, create a derivative work, reverse engineer or reverse assemble, disassemble, or decompile the Software, or any other action to allow its whole or partial re-use by the Subscriber or others.

4. Title and ownership of data entered by the Subscriber, or those with Authorised Access to this data, remains with the Subscriber.

5. You are licenced for the number of operators specified in the subscription plan to which you are a subscriber.

6. We agree that in the event of an upgrade, the Licence hereby granted shall automatically transfer to the new version.

7. You agree that all rights in respect of the original version shall lapse and no further use of same shall be permitted.

8. You agree that the Licence in this agreement is effective until suspended or terminated by us or by ceasing subscription payments.

9. You agree that payment for your subscription is due in advance of the next Subscription expiry date.

10. In the event you choose to end your subscription service, you agree to export your data using the export functions provided in the service.

11. We reserve the right to charge you for time and materials if you request your data be exported by us rather than you doing this yourself.

12. You agree to use your best endeavours to ensure the safeguard of your Password(s) for your organisation in order to ensure there is no unauthorised access to, copying of, or collection of information from you data file and you indemnify Sdrops for any and all losses you may incur as a result of failing to safeguard your Password.

Terminating Your Service

1. You may end the Service by notifying Sdrops in writing prior to your next subscription payment. Subscribers who terminate will not receive a refund for any unused portion of the Service.

Sdrops General Practices Regarding Use of the Service

1. We may establish general practices and limitations that apply to the use of the Service.

2. You accept that we may change these general practices and limits at any time, at our discretion.

3. You accept that we may disable accounts that are inactive for an extended period of time.

4. You accept that we may log off (also referred to as sign off or sign out) users who have been inactive for a reasonable period of time or for the purposes of conducting reasonable system maintenance and repairs.

5. You accept that we reserve the right to disable or change features of the service if those features are infrequently used by our users or at our discretion.

Website and other publications (our Content)

1. You assume all risks concerning the suitability and accuracy of the information within the web site and publications.

2. We may have inaccuracies or errors in our Content. We bear no responsibility for and disclaims all liability for any such inaccuracies, errors, or omissions in the web site and publications and in any other referenced or linked documents.

3. You accept that we will, from time to time, alter information in the web site which contains pricing, market information, and/or product specifications, and that these product offerings may not be relevant, suitable or available in your country.

4. You accept that links to other third-party sites can lead you to Content not under our control or responsibility and thus you accept that using such a third-party site is at your own risk.

5. You accept that the inclusion of any link does not imply that Sdrops is endorsing or is accepting responsibility for the content, products or services of third-party websites.

6. You accept that the Content we provide is educational and information only and is not legal, taxation and/or financial advice.

7. You agree to obtain professional legal, taxation and/or financial advice rather than rely on Content we provide.

Liability

1. You accept that use of the Services is at your risk.

2. You accept that Sdrops is not responsible for any adverse consequences arising out of the use of the Services.

3. You agree to indemnify, defend, and hold harmless Sdrops from and against any and all claims, proceedings, damages, liability and costs (including reasonable solicitors fees) incurred by Sdrops as a result of any claim arising from your violation of the Terms, State or Commonwealth law or regulations, or any third party’s rights including but not limited to infringement of copyright, violation of any proprietary right and invasion of privacy rights.

4. You accept that these obligations survive termination of the Service.

5. You accept that we will not accept liability for failures in providing Services which are outside normal usage or reasonably foreseeable including force majeure, natural disasters, acts of God, war, terrorism and civil disobedience.

Disclaimer of Warranties

1. You accept that the Services (including all content, software, functions, and operational hosting services) are provided “as is”, without warranty of any kind.

2. Sdrops expressly disclaims all warranties of any kind, whether express or implied, including without limitation, title, security, accuracy, uninterrupted timely and error free service, errors in software will be corrected, service will meet user requirements, damages or injury caused by any failure of performance, computer virus, communication failure and unauthorised access.

Proprietary and Confidential Information

1. You acknowledge and agree that the Services may contain proprietary and confidential information that is protected by intellectual property and other laws.

2. You agree not to loan, modify, lease, sell, distribute or create derivative works based on the Service.

3. If you are an Adviser (i.e. accountant, bookkeeper, financial adviser) you may procure and maintain the Service for your client by establishing and maintaining a Subscription containing their files. Otherwise, your client may establish a Subscription with Sdrops and set you up with Access Authority.

4. You agree not to use or display any Sdrops trademarks, logos, product and services names or other Sdrops material of any form (including any derivations) without our written approval or as described elsewhere in these Terms where you are a Sdrops Partner.

5. You may not assign, sell, distribute, lease, rent, lend, sub-license, or transfer the Subscription Services or this licence (subject to the prior written consent of Sdrops)

Your content and data

1. We claim no intellectual property rights over the material submitted, posted or displayed via the Subscription Service. However, it may be used in anonymous aggregated form (where it is aggregated in part or full with other subscribers).

2. You accept that by setting any of your Content to be shared publicly that you allow others to view and share your Content.

3. You accept that by letting your subscription expire, requesting your Subscription be closed or by failing to meet the Terms of Service that we may delete all your Content and Data permanently at a time or date of our choosing but not within 30 days.

4. You accept that Sdrops does not offer in it’s Services to roll-back, recover or load any data from historical backups or archives. If we do this it is at our discretion and we may charge for this Service.

5. We do not claim that our data management practises (including but not limited to marking data for deletion, permanent data deletion, restoration, backup, indexing, retrieval, archiving, importing, exporting or other data copying, moving or protecting services) are appropriate for you.

6. You accept the responsibility of having your own practises to cover risk associated with our data management where you don’t feel our practises are appropriate for you.

7. You accept that our practises for data management may change at our sole discretion at anytime and without notice.

8. You agree that we may use Communications with you (feedback, praise, criticisms, quotes, correspondence, support conversations and any other interactions with you) in our Content.

9. You agree this material we are permitted to use includes your Internet addresses (as email addresses and web addresses and any other forms including messaging) that you choose to supply us in any way as well as linking to those addresses such as your website from our website and reproducing carefully selected appropriate public material from your website including images, logos, brands and the like from your website on our testimonials website page and also in related places and materials both online and in other forms including directories that we publish.

10. You acknowledge you are not entitled to any payment for use of this material.

Support Service

1. We provide supported plans which encompasses product use support and technical support where issues arise for the product such as defects.

2. We provide comprehensive online help videos.

3. We reserve the right to limit the time spent on email and telephone support calls to 10 minutes or less for a single support enquiry.

4. We reserve the right not to provide Support Service even if it has been purchased if we deem the Support Service is being used in an unethical, abusive or fraudulent manner.

5. You accept that support is only available while an online service is current and paid in full.

6. You accept that any instruction we give you via our Support Service (and via any other method or service) is not legal, tax or accounting advice.

7. You accept that any instruction we give you is general educational information that may or may not meet your specific requirements.

8. You accept that the Support Service is for basic usability and functionality queries and not for workflow, operational, accounting or bookkeeping problem solving. You agree that in reporting any defects to our Support Service, to be specific and provide at least one identifiable example of the defect.

9. You agree to allow us access to your data to troubleshoot or problem solve a defect.

10. You agree that Internet, network, hardware, software inquiries relating to third party providers are not resolved by Sdrops.

11. You agree that our Support Team will deem if the inquiry falls within the nature of the Sdrops Support Service.

12. You accept that Support Team availability and response times may be affected by call or email volumes, staff absence, server maintenance and upgrades relating to new releases.

Privacy Policy

Your privacy is very important to us.

Sdrops’s Privacy Policy relates to your personal information, collected by Sdrops as part of the Subscriber sign up process and your use of Sdrops services, and held by Sdrops as part of our day-to-day dealings with you.

Fair Play Promise

Our Fair Play Promise is a policy that ensures Sdrops delivers you consistent value and service as a paying subscriber. We will –

1. Limit the resources (such as disk space or other resources) you are allowed to use to a reasonable amount for the subscription level you are paying for.

2. Set the limit based on reasonable averages for other users like you.

3. Allow you to add users as long as the number of users added doesn’t exceed a reasonable level of users when compared to the average number of active users we see per account across all our Subscribers.

4. Set limits for the common good in order to prevent one user inadvertently using excessive resources that should be shared with other users.

5. Reserve the right to terminate service to you if you exceed your limits or abuse the service or our staff or communication channels in any way.

6. Tell you well in advance (normally) if you breach any limits and we will give you the option of reducing your usage back below the limit or upgrading to a more appropriate plan.

7. Be flexible and try to give you the benefit of the doubt so we will normally not prevent you operating if you breach limits briefly and return to within limits in a reasonable time.

8. We reserve the right to vary prices or features for all Subscribers, at any time but will always try to give you reasonable notice.

9. Monitor your use of the system and ensure allocation of resources between user is fair using points which may be adjusted at our discretion in the event you abuse the system.

Indemnification

1. You agree to defend, indemnify and hold Sdrops harmless from and against any and all claims, losses, liability costs and expenses (including but not limited to attorney’s fees) arising from your violation of this agreement or any third-party’s rights, including but not limited to infringement of any copyright, violation of any proprietary right and invasion of any privacy rights.

2. This obligation shall survive any termination of this agreement.

Limitation of Liability

1. Sdrops shall not be liable to you or any third party for special, consequential, incidental, indirect, tort or cover damages, including, without limitation, damages resulting from the use or inability to use the services, delay of delivery and implementation, or loss of profits, data, business or goodwill, whether or not Sdrops has been advised or is aware of the possibility of such damages.

2. Sdrops will not accept liability for failures in providing its Services which are outside normal usage or which occur due to force majeure, matters outside Sdrops’ control or which are not reasonably foreseeable including an act of God, war, terrorism and civil disobedience.

3. You or Sdrops may terminate this agreement at any time.

4. This Agreement will be construed and enforced in accordance with the laws of the Malaysia without regard to its conflict of laws principles.

5. Venue for any dispute under this Agreement will be Kuala Lumpur, Malaysia.

6. Sdrops shall not be liable for, and is excused from, any failure to perform or for delay in the performance of its obligations under this Agreement due to causes beyond its control, including without limitation, interruptions of power or telecommunications services, failure of Sdrops’s suppliers or subcontractors, acts of nature, governmental actions, fire, flood, natural disaster, or labor disputes.

7. Sdrops reserves the right to change the Terms and Conditions of this Agreement at any time by posting the modified version on the portion of its application.

8. You may not assign this Agreement or any of your rights or obligations under this Agreement, in whole or in part, without the express written consent of Sdrops.

9. Any notice made by Sdrops to you shall be deemed properly given and effective when reduced to writing and sent to the e-mail address we have for you on record.

10. Any notice made by you to Sdrops shall be deemed properly given and effective when reduced to writing and delivered to the Service Team e-mail address being hello@getneko.com.

Independent Investigation

1. You acknowledge that you have read this agreement and agree to all its terms and conditions.

2. You understand that we may at any time (directly or indirectly) solicit Subscriber referrals on terms that may differ from those contained in this agreement or operate web sites that are similar to or compete with your web site.

3. You have independently evaluated the desirability of using Sdrops Services and participating in the Referral Rewards and you are not relying on any representation, guarantee, or statement other than as set forth in these terms and conditions.